Issues with iTunes can be easily resolved by using iTunes help. iTunes help instructs its user the five R’s which is reset, retry, restart, reinstall and restore.
iTunes help usually initiates resetting as the first step of troubleshooting. It first instructs the user to turn the Apple device off and then on again. If this does resolve the problem that one encounters, then go to the Home screen and click on the “Settings” icon and choose “General,” then “Reset” and “Reset All Settings.” If you experience difficulties such as frozen screen, you will be prompted to hold down the “Menu” and “Power” buttons at the same time for 10 seconds or until you see the apple logo appear on the screen.
The next iTunes instruction is to Retry. ITunes help will command the user to disconnect and connect the USB cable connecting the computer and device. One should inspect carefully the USB cable for any debris or interference to the connection and then plug it into different ports or use a different cable. Keep your iTunes software version up to date.
In iTunes help the third process of troubleshooting is by Restarting. Before logging out and closing iTunes makes sure that the cable or device is disconnected. Then wait for the computer to reload.
You will be uided by iTunes Help when reinstalling your iTunes. This is under the summary tab. Update by clicking on “iTunes Help” and select “Check for Updates.”. Reinstalling and updating your device can surely take time but it is worth while.
Last but not the least, restoring the factory settings of your device might be your best option because there might be viruses or bugs on your Apple device you can do this with iTunes. You can simply do this by going to the summary tab of the device then click on the restore option.
You will be asked by the computer to back up the files because it will completely remove everything on your iPod. Now, all you need to do is wait for the restoration process to finish.
Bear in mind that you have to consult Apple care professionals or diagnostic tools before restoring your iPod or device. If you really need more assistance you may visit the Apple website because they offer customer support especially if the product is still under warranty.